Visitors Policy

We are open for pre-booked appointments

 

We encourage meetings to take place virtually and can host a variety of platforms to suit your needs, however, all our offices are open for pre-booked appointments when necessary.

It is now mandatory to wear face coverings when visiting our offices as per the Government guidelines. You will be expected to wear a face mask on entry to the office and must keep it on until you leave.

The office doors will be locked for the safety of our staff and clients, apart from our Halesowen office which has a shared reception area.

If your appointment is at our Halesowen office please come into the main reception, the receptionist will then call through to our office and notify them of your arrival. You will then be met and shown to a meeting room.

If you have an appointment at Worcester, Kidderminster or Solihull your Solicitor will provide you with their direct line number to call on arrival.

On arrival please go to the main door and call your Solicitor, you will then be met and shown to a meeting room.

Please do not visit any of our offices if you are displaying any symptoms of COVID-19

(high temperature, persistent cough, or loss of taste and smell).

 

What we have in place for staff and client safety

 

Offices:

There is less staff in the office at any one time, making it possible to adhere to the social distancing rules. There are hand sanitising stations on entering and exiting the office that staff must use. In addition there are hand sanitisers on all commonly used equipment. Lawyers attending client meeting will use hand sanitiser before entering the meeting and will observe the 2m social distancing rule at all times.

Reception area:

Reception areas have floor tape marking to show a 2m distance from our receptionist for their safety and clients. Only 1 visitor will be allowed in reception at any time.

Meeting rooms:

We have hand sanitiser and antibacterial wipes in the meeting room. The meeting rooms are cleaned before and after every meeting, in addition there is reduced seating in the rooms to allow safe social distancing.

Do I need to wear a mask?

It is now mandatory to wear face coverings when visiting our offices as per the Government guidelines. You will be expected to wear a face mask on entry to the office and must keep it on until you leave.

Can I just turn up and see my lawyer?

Unfortunately it is not possible to turn up at any of our offices hoping to see a Lawyer you will need to book an appointment.

Can I drop off documents / ID?

It is essential that you call first and pre-arrange an appointment and that you can keep your visit as short as possible.

If I have made an appointment will I have to wait?

By making an appointment waiting times will be kept to a minimum. We hope that any waiting time will be kept to a minimum but, unfortunately, meetings may overrun, and a short wait may be unavoidable.  If you do need to wait we are limiting the number of clients in our reception areas, in which case you may be required to wait outside.

Am I able to post send documents to you?

We are accepting post as normal; you can post your documents to any of our offices but if you can send by email please do so.

How can I speak to my Lawyer?

All our Lawyers are contactable by either their direct dial, main offices numbers or by email. https://www.thursfields.co.uk/team-members/

What if I need a Lawyer to swear a document?

In the first instance you need to call to book an appointment.

I am not a client but need to talk to someone about your services can you help?

We are here to help. For all new enquiries please call 0345 20 73 72 8 or email info@thursfields.co.uk

Maintaining Records of Staff, Customers and Visitors

We are proud to support the NHS Test and Trace service in controlling the spread of COVID-19.

We maintain records of staff, customers and visitors to our premises for a period of 21 days. In the circumstances all visitors to our offices, including our clients, will be required to provide their contact details upon arrival at our offices, as a condition of any office meeting.

This data is being collected in the interests of protecting the NHS and saving lives. It will only be used to help trace people who may have been exposed to the virus, should an outbreak occur on our premises.

If you would prefer that we do not retain your personal data for these purposes, then please speak to us before attending our offices. Failure to provide your contact details upon arrival at our offices may lead to the cancellation of your appointment.

For client reassurance on how we are managing the health and safety risks in our offices our individual office risk assessments can be viewed here:

Halesowen       Kidderminster      Worcester       Solihull

 

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