Thursfields transforms working practices to deliver during COVID-19

Enthusiastic staff willing to revolutionise working practices and embrace true flexible working have helped Thursfields Solicitors continue services for all clients during COVID-19.

The pandemic has seen all 150 employees at the leading Midlands law firm switch from being based in six offices spread across the region to remote working.

Julia Warrilow, finance and operations director at Thursfields, explained that before the health crisis, only around 10% of the workforce was able to work remotely, and with limited capability.

But she said that as soon as the threat of COVID-19 became a reality, the company’s IT department worked around the clock to ensure business continuity.

Julia said: “Never has Thursfields faced a business risk like COVID-19, but by maximising the strengths of our current infrastructure and embracing new technologies we were quickly able to embed new working practices.

“Within days, all fee-earners were able to operate remotely ensuring essential services could continue seamlessly during what was a period of enormous upheaval.

“And within just two weeks, agile working had been rolled out successfully across the whole of the business. 

“We knew we absolutely had to keep delivering for our clients despite the significant business and public health challenges we were all now facing.

“By utilising technology as never before we have been able to mobilise the entire workforce, maintain productivity and keep everyone safe.”

Julia added: “It has been a huge learning curve for us all and it is a credit to every Thursfields’ employee that as a firm we were able to rise to the challenge and become truly agile and resilient for the future.”