In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here; https://www.thursfields.co.uk/wp-content/uploads/2016/05/Complaints-Policy-May-2016.pdf

Making a complaint will not affect how we handle your case. The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority;

http://www.sra.org.uk/consumers/problems/report-solicitor.page

What do to if we cannot resolve your complaint Solicitors Regulation Authority;

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint

and

No more than six years from the date of act/omission; or

No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email:enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806,

Wolverhampton, WV1 9WJ

Latest News

21 Jan

Thursfields launches specialist Retail & Leisure Team
Read more

Share

65 Views

0 Comments

16 Jan

Protecting the family assets from bad divorces
Read more

Share

120 Views

0 Comments

Upcoming Events

07 Feb

Thursfields Ladies Golf Networking
Read more

Share

3522 Views

0 Comments

07 Feb

PwC and CIPP Sixth annual Public Sector update for Payroll and HR Professionals
Read more

Share

67 Views

0 Comments