Electronic Client ID Guide


We are required by law to check and evidence the identity of our clients. This is a legal and professional duty and failure to do so can lead to prosecution.  Even if you are an established and valued client of the firm (or have provided similar information to a third party, e.g. a lender), it is a process that we must go through with you. Unfortunately, if you do not provide evidence of identity, we will have to decline to act or cease acting for you.

How do we verify your ID?  Our practice is to use Electronic ID Verification.  This method is fast, efficient and secure. We use a third party provider called “Thirdfort” which is FCA regulated and uses end to end encryption to ensure your data and information is as secure as possible.

What does it cost?

  • Residential or Commercial Property matters: £14.95 plus VAT per person (this meets HM Land Registry Safe Harbour Standard).
  • All other matters: £9.95 plus VAT per person.

By downloading and completing the process you consent to pay the verification fee(s). Please note that in some transactions, we will also need to confirm your source of funds/source of wealth in compliance with the law.  You will be advised if these additional checks are required and any costs involved.

How does the Electronic ID Check work? It works with 3 simple steps….

  1. Thirdfort sends you a text inviting you to download their app to confirm your identity digitally;
  2. You download the app and follow the instructions to upload your ID and any additional information;
  3. Thirdfort undertakes the verification process and sends a report to us. Provided verification is satisfactory, we can proceed with your matter.

What happens to my data afterwards?

Your report is stored in our case management system.  You have the right to make an application to Thirdfort to delete your personal data once the process has been completed.  Thirdfort notify us of your request and this usually takes 21 days to implement.  We are required by anti-money laundering laws to retain your ID data for a minimum of 5 years and in practice will usually retain it for the same time for which we retain your file for completeness and to satisfy our compliance obligations, laws and regulations.

What if I have difficulties with the Electronic ID Process?

Thirdfort Customer Support is available at: +44 20 3966 5580.  If you do not have access to a smart phone or iPad, you do not have the required ID (such as a passport) or, if you need us to make reasonable adjustments to this process then please discuss alternative arrangements with your lawyer.

Our Duty to Report  –  Anti-Money Laundering laws require that if we become aware that a party to a matter might have “criminal property”, for example the proceeds of tax evasion or benefits fraud, then we would have to make a report to the Serious Organised Crime Agency (SOCA).  In this situation, such report may have to be made without notification to you, and the requirement for us to make this report would override the normal rule of client confidentiality.

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